The Humpback

In the spirit of freedom, accommodation is not included in the price of your Hop-on Hop-off bus pass. However, we partner with selected hostels across the country and appreciate that many travellers prefer the peace of mind of all outgoings budgeted for before setting off on their trip.

When a bus pass is purchased, you will be emailed login details to our Trip Planner; here, you can pre-book and pay for your accommodation. You must pre-book your accommodation 2-3 days before you arrive at any overnight stop. Check the Trip Planner for each hostel's booking cut-off point.

All accommodation bookings are fully flexible and dates can be changed as many times as you like without any charge, provided it is before the booking cutoff. If you would like to hop off the bus and stay longer in places, you will need to contact the hostels directly to book your extra nights. Make sure you book in advance to avoid disappointment, especially in our busy Summer season.

The Trip Planner makes it simple to pre-book and pay for your accommodation while travelling on the bus. You must book your accommodation by 07:00 two days before arrival at each overnight location. Book your accommodation directly with the hostel if you're staying longer at a destination. You always have the option to book your own accommodation outside of Kiwi Experience. Please note that the Kiwi Experience bus will only pick up and drop off from the accommodation on the trip planner.

Minimum stays:
- 2 nights in Paihia, Franz Josef and Rotorua
- 3 nights in Queenstown
- 1 night everywhere else


Our accommodation partners across the Hop-on Hop-off network are:
North Island
Paihia: Palm Tree Lodge
Auckland: LyLo Auckland
Hot Water Beach: Hot Water Beach Top10 Holiday Park
Waitomo: Waitomo Homestead Cabins
Rotorua: Rock Solid Backpackers
Taupo: Adventure Hostel
Wellington: Nomads Backpackers, Haka House

South Island
Abel Tasman: Kaiteri Lodge
Westport: Bazils Hostel & Surf School
Lake Mahinapua: Mahinapua Hotel (seasonal stop)
Franz Josef: Rainforest Retreat
Wanaka: Adventure Hostel
Queenstown: Nomads Queenstown
Lake Tekapo: Lakes Edge Holiday Park
Christchurch: Hotel Give
Kaikoura: Dusky Lodge

A modern bus service is a lot like a modern mobile. When everything’s running smoothly you take for granted what it does for you, but as soon as something goes wrong it can ruin your whole experience! We realized this about buses a long time ago (before mobiles were even invented) so we made sure we used the best vehicles right from day one.

It’s also a very green New Zealand bus service. Our bright green buses are New Zealand tourism icons and turn heads wherever they go (which helps when you need to find it in a hurry). We have chosen to lease our buses from a company that is endorsed with an Enviro Silver Qualmark rating. Because they’re well maintained, they're greener for the environment.

Our Driver Guides are experts at showing off New Zealand, but their first priority is the safety of their bus and their passengers. This is why we only use European designed and engineered buses with a long history and strong reputation for quality. Before they’re put behind the wheel each and every Kiwi Experience Driver Guide must also be put through a rigorous licensing and training programme to ensure the upmost safety of our passengers. We pride ourselves on using a safe and responsible New Zealand bus service.

European coaches also means travelling in unrivalled comfort. Big windows, high viewing seats, arm rests, new fittings, modern sound systems, TV’s, DVD players, air conditioning, and plenty of secure storage space for your bags are all included. Smooth suspension, comfy seats, leg room and a quiet engine are also a favourite with passengers after a hard days adventuring. You’ve got to spend a few hours sitting on the bus so we figure it should add to the experience, not ruin it. It’s cool to be on a comfy green bus and the flash exterior will also look great in those travel snaps of the legendary green machine.

Travel by ferry between the North and South Island is included.

How do I begin my travel?
When you buy your New Zealand bus pass you’re given the option of selecting a start date, or leaving the pass open dated. If you have an open date pass then you’ll need to contact us once you know what day you want to start your Kiwi Experience. The more notice you can give us the better so that we can confirm there’s a seat for you when you want it. Some passes have fixed starting points whereas others allow you to start from anywhere along the route. See the passes page for these full details and to compare pass options.

How long can I travel for?
Once you’ve purchased your New Zealand bus pass you have 12 months to begin your travel, and then once you start you have 12 months to complete it. If you’ve got the time you should definitely take it. Each section of a pass can only be travelled once although there are 2 exceptions to the rule 1) the Kea and Top Dog passes travel Christchurch to Kaikoura twice and 2) our four New Zealand - start anywhere passes now offer Unlimited Travel which means you can travel sectors more than once! See our terms and conditions for more information on Unlimited Travel.

What does minimum travel time mean?
For our Hop-On Hop-Off passes, the minimum time is the shortest amount of time you can complete this pass by travelling our standard itinerary and not hopping off the bus to spend longer in any destination. Please note this minimum time can change slightly depending on the season.

What if I’m travelling on my own?
The majority of our passengers are travelling solo. Kiwi Experience is a social experience guaranteed to leave with new friends for life from across the globe. Many past & solo travellers have made lifelong mates, and we love hearing those stories.

How do I get between the North and South Islands?
If you haven’t yet noticed, New Zealand’s two main islands are split by a mass of water known as the Cook Strait. To get between each island you can either take the Interisland Ferry or a short flight. Again, like accommodation and activities, your Driver Guide can book all this for you and even hook you up with a discount. If your Kiwi Experience Hop-On Hop-Off bus pass includes both the north island and the south island then your interislander ticket is included. If your national bus pass also includes a round trip back to where you started then x2 ferry tickets are included.

If you are only travelling on one island then no ferry ticket is included.